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How long does it take to receive funds to Wallester account?
How long does it take to receive funds to Wallester account?
Updated over a week ago

The duration for receiving money is determined by the transfer method and the currency received. Typically, funds from SEPA countries are received within 1-2 working days, while money received via Swift payments may take 4-5 working days.

In the case of an Instant transfer, the time required can be up to 8 hours, depending on the settings of individual banks.

When sending funds through a money transfer payment system, the duration can vary depending on the intermediary bank, and it may take up to 5 working days.

Be sure, that you indicate “Wallester AS” as a receiver and your company name in the description of the payment order; otherwise, your funds will be returned to the sender, and it can take up to 30 days.

Good to know:

You can send funds only in the currency of your profiles. If you are sending funds to your GBP profile, then send funds to GBP; otherwise, the funds may be lost as a result of the exchange process with the bank partners.

What should I do if I haven't received my money?

If you haven't received the money within the specified timeframe, first check with the sender to confirm that they used the correct account details.

If you would like us to investigate, please send us a proof of payment in PDF format so that we can review it. This proof can be a receipt, bank statement, or a screenshot from an online bank that includes the following information:

  • Sender's name and account details

  • Your name and account details

  • Date the money was sent

  • Amount that was sent

We require all the above information to be included in one screenshot or document to assist you with your issue.

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